At Madhuvan Herbals Pvt. Ltd, we strive to provide a seamless shopping experience, including timely and efficient shipping of your orders. This Shipping Policy outlines our shipping practices, including processing times, shipping methods, costs, and customer responsibilities.
By placing an order with us, you agree to this Shipping Policy. If you do not agree, please do not place an order.
1. Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or face any unexpected delays, shipping may be delayed. In such cases, we will notify you via email.
2. Shipping Methods
We offer various shipping methods to suit your needs, including:
- Standard Shipping: Typically takes 4-5 business days for delivery.
- Express Shipping: Typically takes 2-4 business days for delivery.
We partner with trusted shipping providers to ensure your orders are delivered safely and on time.
3. Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
- Weight of the Package: Heavier items may incur higher shipping fees.
- Shipping Method: Standard vs. express shipping options may have different costs.
- Destination: Shipping costs vary depending on the delivery location.
4. Delivery Locations
We currently ship to addresses within India. Unfortunately, we do not ship to international addresses at this time. Please ensure that your shipping address is complete and accurate to avoid delivery delays.
5. Order Tracking
Once your order has been shipped, you will receive an email confirmation with a tracking number and link to track your shipment. You can use this information to monitor the status of your delivery.
6. Delivery Issues
While we strive for timely deliveries, unforeseen circumstances may affect shipping times. In the case of delays or issues, such as:
- Lost Packages: If your package does not arrive within the expected time frame, please contact our customer support.
- Damaged Packages: If you receive a damaged package, please take photos and contact us within 24 HOURS of receiving your order.
7. Returns and Exchanges
For details on returns and exchanges, please refer to our Return Policy on the website.
8. Customer Responsibilities
It is your responsibility to:
- Provide accurate & detailed shipping information at checkout, including your name, address, and contact number.
- Ensure someone is available to receive the package at the delivery address.
- Monitor tracking information provided to you via credentials that will be sent to you post shipping through E-mail/SMS/Whatsapp.
9. Contact Us
If you have any questions or concerns regarding this Shipping Policy, please feel free to reach out to us:
- Email: info.madhuvanherbals@gmail.com
- Address: V.P. Wahidpura , Jhunjhunu , Rajasthan-333704
- Phone Number: +91 90-57-33-55-77
10. Changes to This Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.